Privacy Policy

Consulting Platforms LLC ("we", "us") is a private administrative and document-processing support company based in Davenport, Florida, United States. We are the party responsible for the personal information described in this policy. Questions and requests can be sent to hello@consultingapp.com or made by telephone to (321) 609-7553.

This policy explains what information we collect through this website (including its forms, the Document Desk assistant and the Photo Check tool), through telephone, email and WhatsApp contact, and in the course of providing administrative services; how we use and share it; where it is processed; how long we keep it; and the choices you have.

It does not describe the practices of government agencies, embassies, consulates, VFS Global or other third parties that receive applications prepared with our administrative support. Those parties handle your information under their own rules.

Website forms. Our contact form collects your name, email address, telephone number (optional), the service you are interested in and your message. Service-page forms collect your name, telephone number, email address, the service and application type, your timeline, where you are in the process and, for some services, one service-specific detail such as the passport type or the state where a certificate will be used. The partner introduction form collects your name, organization, role, email address, telephone number and a description of your organization's needs. The checklist form collects your email address, the service and the answers you give so that we can send the relevant checklist. The Document Desk callback form collects your name, a telephone number or email address and a preferred time.

Telephone, email and WhatsApp. When you call, email or message us, we collect the contact details and content you provide so that we can respond and keep a record of the conversation.

Service engagements. When you engage us for administrative support, you provide the personal information and documents needed to prepare the application you have requested, which may include passport details, identity documents, photographs, addresses, dates of birth, family information, travel history, employment or education records and, where the application requires it, government identification numbers. This information is collected only through the channel our team designates for the engagement and only for the scope you have agreed.

Please do not enter passport numbers, Social Security numbers, PAN, Aadhaar or other identification numbers into website forms, chat or WhatsApp. Our team will request any documents needed through a separate channel.

Server and security logs. Our hosting provider records standard technical information about requests to this website, such as your IP address, browser type, the pages requested and the time of each request. We use it to keep the website secure and reliable and to investigate abuse.

Campaign attribution. If you arrive from an advertisement or a link that carries tracking parameters (for example UTM parameters or Google and Meta click identifiers), your browser stores those parameters, the referring page and the page you landed on for the duration of your visit. They are attached to any form you submit so that we can understand which campaigns lead to enquiries. They are not used to identify you across other websites.

Anti-spam checks. Form submissions pass through automated checks that look for signs of automated abuse, such as hidden fields being filled in, submissions made faster than a person could type, and link-heavy or repeated content. When enabled, Cloudflare Turnstile may also run in your browser to distinguish people from bots; it processes limited technical information under Cloudflare's privacy policy. These checks do not build a profile of you.

Photo Check. The Photo Check tool examines a photo inside your browser to report on format and dimensions. The photo is not uploaded to us or to anyone else and is discarded when you leave the page.

We use the information described above to respond to enquiries and callback requests; to prepare, organize, review and coordinate the submission of applications under your instructions; to send you status updates, requests for documents and other messages about your request; to send a checklist you asked for; to understand which advertising and referral channels bring enquiries; to prevent spam, fraud and abuse; to keep records of the services provided; to comply with legal obligations; and to operate, secure and improve the website.

We do not sell personal information, and we do not share it with third parties for their own marketing. We do not make automated decisions about you that have legal or similarly significant effects.

Service providers that work for us. Form submissions are delivered to our team through a third-party form-delivery or email service; the submission is sent from your browser or our server to that service, which relays it to us. We also use a hosting provider for this website, email and telephone providers, WhatsApp (operated by Meta Platforms) when you choose to message us there, courier services for physical documents, and, when we run advertising campaigns, the analytics and advertising services described in the cookies section. Each provider receives only the information needed for its function and is bound by its own terms and privacy policy.

Our affiliated processing team. Administrative work such as checklist preparation, data entry from the information you supply, completeness review and status tracking may be performed by members of our team located outside the United States, including in India. They work under confidentiality obligations and the security measures described below, access only the information needed for the work, and do not receive original documents.

AI model provider. For some Document Desk questions, the question and recent turns of the conversation are sent to an artificial-intelligence model provider to draft an answer from our published knowledge base. Identifiers that look like passport, identification or Social Security numbers are removed before anything is sent. See the Document Desk section below.

Government and consular authorities. Applications prepared with our support are submitted to the relevant government agency, embassy, consulate or its authorized service provider, either by you or at your direction. Once submitted, those authorities handle the information under their own rules.

Independent attorneys. Where you ask us for the contact details of an independent licensed attorney, we share your information with that attorney only if you ask us to.

Legal and business reasons. We may disclose information when required by law, subpoena or court order; to protect our rights, customers or the public; or as part of a merger, acquisition or sale of the business, in which case this policy will continue to apply to the transferred information.

The website stores a small amount of information in your browser so that it works properly: the language you selected for Document Desk (kept until you clear it), the campaign attribution described above and the step you selected on a service page (both kept only for the current browser session). None of this is shared with other websites.

We do not set advertising cookies by default. When we run advertising campaigns we may enable one or more of the following services, which then set their own cookies or identifiers and receive information about your visit: Plausible Analytics (privacy-focused, cookieless visit statistics), Google Analytics 4 (visit statistics with IP anonymization enabled) and Meta Pixel (measures whether visits from Meta advertisements lead to enquiries; Meta may associate the visit with your Meta account under Meta's data policy).

You can control these services through your browser settings (block or delete cookies), through Google's Analytics opt-out browser add-on, and through the advertising settings in your Meta account. Blocking them does not affect your ability to use the website or to contact us.

Document Desk is an AI administrative assistant. When you send a message, it is first classified by rules that run on our server. Questions about eligibility, legal matters, outcomes or government affiliation receive a fixed response and are never sent to a model. For other questions, the message, with any passport, identification or Social Security numbers removed, may be sent together with the recent conversation to an AI model provider to draft an answer that is grounded in our published knowledge base. The provider processes the text to generate the answer and does not use it for advertising.

We keep operational logs of the type of question asked and whether the assistant could answer it. We do not store the raw text of your messages in those logs. Callback requests made through Document Desk are handled like other form submissions. Document Desk output is general administrative information from published sources and is not legal advice.

This website and the systems that hold submissions are hosted in the United States. As described above, members of our affiliated processing team in India, and service providers that may operate elsewhere, can access the information needed to perform the administrative work you request. Wherever information is accessed, it remains subject to this policy and to contractual confidentiality and security requirements. By requesting our services you acknowledge this processing.

We use reasonable administrative, technical and physical safeguards intended to protect the information in our custody, including encrypted connections to this website, access limited to team members who need the information for their work, removal of identification numbers from chat and form messages before they are logged, and secure handling of physical documents. No method of transmission or storage is completely secure and we cannot guarantee absolute security.

If a breach of security affecting your personal information occurs, we will notify you and any authority as required by applicable law, including the Florida Information Protection Act.

Enquiries and correspondence are kept for as long as needed to respond and, where an enquiry leads to an engagement, for the life of that engagement and a reasonable period afterwards to maintain a record of the services provided, resolve any dispute and meet legal obligations. Information and documents supplied for an application are kept only for the period needed to complete the requested work and any follow-up you ask for; original documents are returned and copies are deleted according to our retention schedule. Server logs are kept for a limited period for security purposes. Attribution information is discarded when you close your browser.

You may ask what personal information we hold about you, ask us to correct it, ask us to delete information we are not required to keep, or object to a particular use. You can also ask us to stop sending non-essential messages at any time. Send requests to hello@consultingapp.com; we may need to verify your identity before acting and will respond within a reasonable time. We will not treat you differently for exercising these rights.

Depending on where you live, you may have additional rights under state or national privacy laws, and nothing in this policy limits rights that cannot be limited by contract. If you are not satisfied with our response, you may contact the consumer-protection authority in your state.

This website is intended for adults and is not directed to children under 13. Information about minor applicants, such as a child's passport or OCI application, is supplied by a parent or legal guardian in connection with a requested service and is handled under this policy.

The website links to government portals, consular and VFS Global pages, WhatsApp and other third-party sites so that you can check the published source of a requirement or contact us. Those sites have their own privacy practices, which we do not control.

We may update this policy from time to time, for example when we enable a new service provider or analytics tool. The date at the top of the page shows when it was last revised. Material changes will be posted on this page before they take effect, and we will not use previously collected information in a materially different way without telling you.