Refund / Cancellation Policy

Service fees paid to Consulting Platforms LLC compensate the administrative work performed for the agreed scope: document checklists, document collection and organization, application preparation from customer-provided information, completeness review, submission coordination and administrative follow-up. Service fees are not payment for, and do not depend on, any governmental decision.

Fees paid to government agencies, embassies, consulates, couriers or other third parties are set by those parties and are separate from our service fees unless specifically identified as included. Once such a fee has been paid to the third party, it may be non-refundable under that party's rules regardless of whether the application proceeds or the outcome.

Whether a service fee can be refunded, in whole or in part, depends on the stage of work at the time of the cancellation request. A request received before administrative work has begun may be eligible for a refund of the service fee. Once work has begun, a proportionate amount reflecting the administrative work already performed and any costs already incurred may be retained.

Where a prepared package has been submitted or coordinated for submission, the service fee for that scope has generally been earned and is not refundable.

No refund is based solely upon the approval or denial of an application, a change in processing time, or any other governmental decision. Government agencies, embassies and consulates make all decisions concerning eligibility, approvals and processing times, and those decisions do not affect the administrative work performed.

To cancel a request, contact our team promptly by email at hello@consultingapp.com or by telephone at (321) 609-7553 and include the reference number you received. The earlier a cancellation request is received, the more of the service fee may be eligible for refund.

Refund requests should be made in writing to the email address above and should include the reference number, the service requested and the reason for the request. Our team will review the stage of work, confirm any third-party fees already incurred, and respond in writing. Approved refunds are returned using the original payment method where possible.

If a customer changes the requested service or scope after work has begun, our team will explain in writing how the change affects the service fee before continuing. Additional work outside the original scope is discussed and agreed separately.

This policy may be updated from time to time. The version in effect on the date a service is requested applies to that request. The date at the top of the page shows the latest revision.